Perguntas frequentes sobre o envio

Orders placed on our EU website are shipped to most countries within the European Union. We currently deliver to:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

We currently do not ship to the following areas:

  1. EU overseas territories and special regions outside standard courier coverage
  2. Islands and remote regions not supported by our logistics partners
  3. Military / Armed Forces addresses (APO / FPO / DPO)

If you are unsure whether delivery is available in your area, please contact our support team before placing your order.

Normalmente, 3-7 dias úteis.

A sua encomenda será enviada pela empresa de armazenamento com a qual cooperamos diretamente ou pela Amazon.

Quando a sua encomenda for enviada, receberá um e-mail de confirmação. Clique em "Ver estado da encomenda" para seguir a sua encomenda.

When the courier finds that you are not at home or cannot get in touch with you, they may put your package in your mailbox, front desk, mail room, or your neighbor's house. Check the above places or ask your neighbors and anyone you might live with to see if the package was dropped off to them.

 

Please contact the EU team If your package still can’t be found.

A sua encomenda poderá ser devolvida ao remetente original devido a um endereço de envio incorreto ou incompleto. Por favor, entre em contacto com a equipa e forneça-nos o endereço de envio correto para que possamos providenciar uma substituição.